Verified transfer reviews from real guests travelling from Burgau. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.
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Ms M from United KingdomPunctual... the driver needs some sleep
Punctual... the driver needs some sleep
Ms A from United KingdomVery easy found desk in arrivals hall. Waited about ten minutes for bus
All good service nice bus great staff
Two stops on way. Very quick. No problem. Driver was very nice and helpful
Mr M from United KingdomGood but not very good !!
Good but not very good !!
Herr S from SwedenMycket trevlig Chaufför, fick dessvärre 45 minuter innan vi kom iväg, vi väntade på någon som inte dök upp
Mycket trevlig Chaufför, fick dessvärre 45 minuter innan vi kom iväg, vi väntade på någon som inte dök upp
Ms C from United KingdomDriver drove too fast for me, and too close to cars in front but was polite and courteous
Driver drove too fast for me, and too close to cars in front but was polite and courteous
Ms j from United KingdomWas very disappointed with transfer from faro to burgau as driver went on old road 125 instead of highway a22 which took well over 2hrs!! But our return transfer was excellent only took 1 and half hours so much quicker thankyou
Terrible from airport to burgau went on old road took forever! Should have gone on a22 highway but return was excellent went on new road much quicker
Mr b from United Kingdompicked up on time and arrived at Faro airport in plenty of time
picked up on time and arrived at Faro airport in plenty of time
Mr J from United KingdomI must admit I didn't read the ticket on arrival to Faro so was looking out for a driver with my name and shuttle direct logo. Having read the ticket I found the Greenbus desk where is was nominated a driver. The driver was helpful and the car was clean and tidy.
Overall the experience with Shuttle direct was a good one and i would book again and recommend to others.
Mr S from United KingdomCould do with better signage within the airport.
Could do with better signage within the airport.
Mr C from United KingdomAlthough we had a good experience I did have difficulty in entering the exact drop off / collection address.
Although we had a good experience I did have difficulty in entering the exact drop off / collection address.
Mr T from United KingdomSimple to use and would expect the rest of the service to be as smooth.
Seemed very disorganised at the airport with lots of people just being told to stand in a large area with no one really understanding what was going on. I got lucky after standing for 5 minutes and was put in a taxi instead of the bus. Was very happy about that, however I couldn’t trust that my return transfer would be reliable so I had to use another company to get my return to faro. I’m afraid that I won’t be using this service again.
Ms I from United KingdomVery easy to make booking.
Driver very pleasant and had good command of English winch was helpful.
Mr M from NetherlandsPrima service, vlot geboekt en beleefd geholpen!
Prima service, vlot geboekt en beleefd geholpen!
Mr M from United KingdomHad to wait more than an hour and then the driver who was nice, wanted to just dropped me on the side of the street where “google maps had said the lodgw was” whilst neither of us saw the lodge. I the. Went to a near bar to ask and walked the rest.
Had to wait more than an hour and then the driver who was nice, wanted to just dropped me on the side of the street where “google maps had said the lodgw was” whilst neither of us saw the lodge. I the. Went to a near bar to ask and walked the rest.
Ms A from United KingdomThe system at Faro airport was bad last year and is worse this year and do not blame the construction at the airport it is entirely due to the random allocation of customers to drivers and long delays standing in the open. Why are there various company names (Shuttle/Green) to add to customers confusion?? Why are customers not able to see where they appear on an allocation board so they know they are being dealt with and how long till they will depart?
Long transfer time. No Wifi. Driver okay. Extremely difficult to contact Shuttle Direct to confirm return journey by phone. Driver had 2 "no shows" on way back which was frustrating for everyone.
Ms R from United KingdomOn time and got us to our destination quickly
Driver was over tired and nearly fell asleep at the wheel
Mr P from United KingdomJa driver found a Hotel without any problems everything good..
The way to the Hotel was very long..because one english woman had no idea about her hotel or adress...but driver was very nice und bus comfortable for litle nap:)
Ms A from United KingdomThe internet booking service is fine. The system at Faro airport is chaotic.
Lets just say the driver appeared to be having a very bad day and wanted everyone to know about it. We were extremely glad to arrive safely in Burgau but it was not a good experience, in total contrast to the return journey which was carried out in a very safe and professional way.
Mr J from United KingdomWebsite good
Sorry nothing speedy about it! Waited an 1hr 1 mins. Lovely driver tho.
Fr. A from GermanyService-Bewertung : Guter Fahrer. Flexibel. Freundlich
Produkt : Trotz Bestätigung per Telefon musste ich 2 Stunden am Airport auf den Transfer durch Greenbus warten. Das Ärgerlichste war, dass die die Leute am Schalter niht in der Lage waren, klar zu sagen, dass es eine Verzögerung gibt von 1 - 2 Stunden gibt, wg. verspäteter anderer Flüge. Man wurde freundlich vertröstet, anstatt zu sagen, "Sie können ins Restaurant gehen oder sonst wie über die Zeit verfügen. Wir rufen Sie dann mobil an und sagen Ihnen den genauen Treffpunkt." Das ist eine Kommunikation, die nicht hinnehmbar ist. Da muss Shuttle Direkt als Vertragspartner von Greenbus, die Portuguisen "trainieren".
Service-Bewertung : Guter Fahrer. Flexibel. Freundlich
Produkt : Trotz Bestätigung per Telefon musste ich 2 Stunden am Airport auf den Transfer durch Greenbus warten. Das Ärgerlichste war, dass die die Leute am Schalter niht in der Lage waren, klar zu sagen, dass es eine Verzögerung gibt von 1 - 2 Stunden gibt, wg. verspäteter anderer Flüge. Man wurde freundlich vertröstet, anstatt zu sagen, "Sie können ins Restaurant gehen oder sonst wie über die Zeit verfügen. Wir rufen Sie dann mobil an und sagen Ihnen den genauen Treffpunkt." Das ist eine Kommunikation, die nicht hinnehmbar ist. Da muss Shuttle Direkt als Vertragspartner von Greenbus, die Portuguisen "trainieren".
