Tilbakemeldinger om Fontana på Shuttledirect.com

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Mr M from Malta
(19/06/2019)
Shuttle Direct booking service

I had booked a direct transfer. But upon pickup the driver told us he was only in charge of a first leg of the whole trip. For the second leg (making this a split transfer!) there would be a colleague of his waiting for us. That second driver never showed, leaving us and our luggage stranded at 1.15am in a remote place with no transport options available (no taxi, no bus, etc). A truly unpleasant experience! Needless to say phone calls to an emergency mobile no. provided were not answered. Therefore I demand a refund for the service we did not receive. And I strongly recommend you terminate your collaboration with that inapt taxi company with immediate effect in order not to create more irate and dissatisfied customers like us. Thank you for nothing.

Transport company service

I had booked a direct transfer. But upon pickup the driver told us he was only in charge of a first leg of the whole trip. For the second leg (making this a split transfer!) there would be a colleague of his waiting for us. That second driver never showed, leaving us and our luggage stranded at 1.15am in a remote place with no transport options available (no taxi, no bus, etc). A truly unpleasant experience! Needless to say phone calls to an emergency mobile no. provided were not answered. Therefore I demand a refund for the service we did not receive. And I strongly recommend you terminate your collaboration with that inapt taxi company with immediate effect in order not to create more irate and dissatisfied customers like us. Thank you for nothing.