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Mr M from SwedenDriver was already waiting when we landed. Clean and comfy car.
Driver was already waiting when we landed. Clean and comfy car.
Fr. J from GermanyGut..
Sehr zuverlässig, toller Service!! Danke schön!!
Fru A from SwedenPerfekt ska använda deras tjänster igen
Perfekt ska använda deras tjänster igen
Mr J from United KingdomFantastic service - friendly driver ready and waiting upon our arrival.
Great service - arrived in time in beautiful Mercedes. Friendly driver made returning to the airport a pleasure. Would definitely book this company again
Ms H from United KingdomBoth drivers were prompt and transfers ran with no problems
Both drivers were prompt and transfers ran with no problems
Ms M from AustraliaMy flight was delayed for over 7 hours. On the Shuttle Direct voucher it stated that for delays of up to 3 hours, the driver would wait and it would be free. For longer delays you would need to pay an extra fee. This was a blatant lie as the company advised me they couldn’t accommodate the delay and expected me to pay for a new transfer. I caught a taxi instead. When I wrote to their customer service for a refund / compensation they told me there was no refund policy and for me to claim travel insurance. This wasn’t good enough. Just trust that there will be a taxi at the airport.
My flight was delayed for over 7 hours. On the Shuttle Direct voucher it stated that for delays of up to 3 hours, the driver would wait and it would be free. For longer delays you would need to pay an extra fee. This was a blatant lie as the company advised me they couldn’t accommodate the delay and expected me to pay for a new transfer. I caught a taxi instead. When I wrote to their customer service for a refund / compensation they told me there was no refund policy and for me to claim travel insurance. This wasn’t good enough. Just trust that there will be a taxi at the airport.
