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Mr G from United KingdomOur first time using an independent airport transfer in a foreign country could not have been better. The drivers arrived early and were waiting for us there and back. The return guy even had little sweet lollipops for the children. Both drivers spoke English, their vehicles were clean and had aircon. I will have no worries about using Shuttledirect again. Thank you!
Our first time using an independent airport transfer in a foreign country could not have been better. The drivers arrived early and were waiting for us there and back. The return guy even had little sweet lollipops for the children. Both drivers spoke English, their vehicles were clean and had aircon. I will have no worries about using Shuttledirect again. Thank you!
Ms S from United KingdomThe Shuttle Direct drivers met us at exactly the times given on our booking, and made our trip from the airport to our apartment (which was not near public transport) and back completely free of stress.
The Shuttle Direct drivers met us at exactly the times given on our booking, and made our trip from the airport to our apartment (which was not near public transport) and back completely free of stress.
Ms L from United KingdomEasy to use
Both drivers were brilliant, really friendly, welcoming and professional. Really impressed.
Mr N from United KingdomGood
Excellent
Mr M from United StatesFair value. I will use the service again.
Fair value. I will use the service again.
Hr. R from GermanyIst alles gut gelaufen
Ist alles gut gelaufen
Ms K from Australiahad trouble booking online as the website would not accept our hotel address and several emails to the office didn't resolve it - I ended getting someone else to book on my behalf fom another computer
that said, the transfer worked brilliantly
Friendly and efficient driver - large and comfortable car that was perfect for us to relax in after our long haul flight. Our plane arrived 45 minutes early so we were ver pleased to see the driver waiting for us.
Ms C from AustraliaThe booking experience was very straightforward until my flight was delayed in Dubai. I followed the instructions to call the telephone number on the voucher, and could only communicate via a Spanish speaking airline employee. I was told that my booking was no longer valid as the delay was longer than three hours and that I would have to rebook and repay the full amount! In fact, this information was incorrect but it was very stressful. Luckily, I had access to wifi on the plane and received an email from Laura Morris at Viajes Alameda asking for confirmation of my new flight information and I confirmed the flight number was the same but the flight was delayed by 6 hours. Laura sorted everything (for which I am grateful) but without wifi on the plane I would not have known this.
Apart from the issues detailed above, the initial booking and the actual transfer were very good. I would have rated them excellent if it wasn't for the drama and stress I had mid-journey. There probably needs to be a better system for when delays happen and we might only have wifi access rather than phone access and we don't speak Spanish.
Fru A from SwedenServicebedömning : Lätt att boka och funkade väldigt bra
Produkt : Vår chaufför var mycket trevlig men körde alldeles för fort, minst 30 km över hastighetsbegränsningarna väldigt ofta
Servicebedömning : Lätt att boka och funkade väldigt bra
Produkt : Vår chaufför var mycket trevlig men körde alldeles för fort, minst 30 km över hastighetsbegränsningarna väldigt ofta
