Critiques de transferts vérifiées de vrais clients voyageant depuis Aéroport de Casablanca – Mohamed V (CMN). Critiques indépendantes de clients vérifiés. Lisez et comparez les opinions de vrais clients et les notes basées sur de vrais clients de transfert d'aéroport.
Réservez maintenant votre transfert depuis/vers Aéroport de Casablanca – Mohamed V (CMN)
Mr M from United Arab EmiratesThe driver was night so was the control person in the company who cooperated with me all the way.
Excellent service. Competitive rates compared to others.
Mr T from JapanEasy to use for non-English-speaking person.
The chauffeur was kind and polite.
Mr S from United StatesWebsite was easy to use. It would be nice if you know exactly what type of vehicle you are booking.
Driver was very good and vehicle was comfortable even though we ended up with a Mercedes minivan. Only other comment is that the driver had to park in a remote parking lot and we had to wait about ten minutes in the heat for him to bring the vehicle around.
Ms A from United StatesUsing the website and even calling the help desk both worked wonderfully. When our flight was pushed back 2 hours 2 days before our trip Shuttle Direct customer service helped adjust our voucher time.
Our Transfer was right on time and was even patient while all 15 passengers waited for their luggage and exchanged money. Then we had a smooth, air conditioned, ride from Casablanca to Marrakech.
Ms L from United KingdomThe website was very easy to use. I'd prefer an email confirmation as well as the print voucher.
I was fortunate to have a very friendly and fantastic driver to get me to my hotel. Thanks so much.
Ms R from Australiahad to change the booking a couple of times, no problems, replied by email confirming changes.
Driver was excellent, if a bit uncommunicative, language difference may have been the reason.
Ms J from United StatesNabil was an excellent driver.
We were so pleased that Nail was our driver a second time.
Mrs M from AustraliaDriver was there to collect us at airport and we arrived at hotel, no issues!
Driver was there to collect us at airport and we arrived at hotel, no issues!
Ms S from IndonesiaI did find the driver, after I bought a phone chip and called the company and asked where he was. Maybe a 30 minute delay in finding driver?
Now, you need to investigate this .... Only surprise was on the credit card. What you quote on the web site and what was actually charged was about 20 Euro more than was expected. This is not a good feeling. Even with exchange rates, much more was charged than had been quoted. This is not good and would make me hesitate to recommend you to others, even tho it was very convenient ... and the driver was lovely, and the service was appreciated ... must charge what you quote please
I did find the driver, after I bought a phone chip and called the company and asked where he was. Maybe a 30 minute delay in finding driver?
Now, you need to investigate this .... Only surprise was on the credit card. What you quote on the web site and what was actually charged was about 20 Euro more than was expected. This is not a good feeling. Even with exchange rates, much more was charged than had been quoted. This is not good and would make me hesitate to recommend you to others, even tho it was very convenient ... and the driver was lovely, and the service was appreciated ... must charge what you quote please
Mr M from NetherlandsDe taxi was er niet. Circa 15 minuten gezocht naar de chauffeur met naambord.Nadat ik het nummer op de voucher 2x gebeld had duurde het nóg ongeveer 20 minuten voordat de chauffeur arriveerde. Bij elkaar bijna 60 minuten gewacht voordat wij van het vliegveld vertrokken.
De taxi was er niet. Circa 15 minuten gezocht naar de chauffeur met naambord.Nadat ik het nummer op de voucher 2x gebeld had duurde het nóg ongeveer 20 minuten voordat de chauffeur arriveerde. Bij elkaar bijna 60 minuten gewacht voordat wij van het vliegveld vertrokken.
Sr. J from SpainEl vehículo era una furgoneta y lo tuvimos que esperar 20 minutod.
Llego tarde y en furgoneta. No funcionaban los números de telefono de contacto y nadie nos ayudaba. En el Voucher no aparece ningun telefono de SHUTTLEDIRECT, por lo que nos sentimos indefensos. Ahora ya saben la situación y atienden rápido, pero se queda en eso y no hay compensación.
Ms S from CanadaDriver spoke no english or french and did not know the location of the hotel in the city. We drove around for 30 mins trying to find it. Hotel name was provided with shuttle request in advance so there are no excuse for a driver to not know the way.
Driver spoke no english or french and did not know the location of the hotel in the city. We drove around for 30 mins trying to find it. Hotel name was provided with shuttle request in advance so there are no excuse for a driver to not know the way.
Sig.r A from ItalyValutazione servizio : Le macchine usate dovrebbero essere più nuove
Prodotto : Macchina vecchia, il servizio è nel complesso troppo costoso rispetto al servizio reso.
Valutazione servizio : Le macchine usate dovrebbero essere più nuove
Prodotto : Macchina vecchia, il servizio è nel complesso troppo costoso rispetto al servizio reso.
Srta N from SpainHabía reservado un transfer del aeropuerto de Casablanca para llevarme a la ciudad. Había pagado por un Van grande, aunque, éramos solo dos personas teníamos bastante equipaje. Cuando llegamos no había nadie esperándonos. Llamé al teléfono de atención al cliente me dijeron que lo sentían porque hubo un problema técnico y que me volverán a llamar. Pasada media hora me vuelve a llamar el señor refiriéndose a mi con otro nombre, se lo corregí, y me dice que en breve intentarán conseguirme un coche que el que venía tuvo problemas. Después de un buen rato esperando llega un coche pequeño, no era lo que yo había contratado, el equipaje no cabía en el maletero y lo tuvimos que poner delante en los asientos, fue muy incómodo, y simplemente ofrecían unas disculpas. El conductor no nos ayudó nada para colocar el equipaje, tuvimos que pagar encima a otras personas para hacerlo.
No son nada comprometidos ni profesionales, impuntuales, y pagas por un servicio y te ofrecen otro con menos calidad, me he sentido timada!!!
He pagado un van y me han traído un coche pequeño. Me dijeron: “ es lo que hay, tuvimos problemas técnicos “
Mr M from United StatesI cannot believe with whats happening in the world with the virus your company charged me over $19 after I cancelled my transfer at least 10 days prior. My tour was cancelled. My flights were cancelled and yet you did not refund the total amount that I paid. I had booked transport from Casablanca to Rabat with another company. I cancelled that booking at the same time and was refunded the total amount payed. What you did is extremely poor business. I am angry and cannot recommend you.
I cannot believe with whats happening in the world with the virus your company charged me over $19 after I cancelled my transfer at least 10 days prior. My tour was cancelled. My flights were cancelled and yet you did not refund the total amount that I paid. I had booked transport from Casablanca to Rabat with another company. I cancelled that booking at the same time and was refunded the total amount payed. What you did is extremely poor business. I am angry and cannot recommend you.
Sr. D from SpainReservamos un traslado desde el aeropuerto de Casablanca hasta el hotel. Cuando llegamos estuvimos más de una hora esperando al chófer y preguntando a otros conductores por si habían visto al nuestro.
En el teléfono de contacto que nos dieron no respondió nadie. Era de noche y supuso un gran trastorno la espera y el tener que negociar y pagar un taxi por un precio mucho mayor del previsto.
Estoy a la espera de una devolución del importe pagado.
El servicio no se cumplió y ahora estoy reclamando recuperar el importe pagado.
Srta L from SpainContratamos un servicio de recogida para el viernes 6 de diciembre a las 02:15 am, y no ha acudido nadie a recogernos, ni un aviso ni nada.
Adjunté toda la información necesaria para saber en todo momento dónde y cuándo tendrían que recogernos y estuvimos esperando.
Recibo un whatsapp a las 9:45 am del conductor preguntándome a qué hora llega mi vuelo y posteriormente lo elimina.
Veo la poca organización, la mala gestión y poca atención puesta en mi servicio.
Porque nadie nos recogió y no han avisado
Mr R from AustraliaDifficult to rate the service as the van did not arrive and we had to make other arrangements urgently so we didn’t miss our flight. We tried several times to reach the office on the number provided on the booking details but there was no answer during or after business hours.
Very disappointing and stressful experience.. it’s a 4 hour run from Essaouira to Casablanca with no room for error. We are hoping to receive a refund.
Mr M from AustraliaTerrible experience. The driver was 45 minutes late, so we were stuck out in the heat waiting for his arrival while I also had to turn my phone data on for international - costing me dollars to make calls and use WhatsApp. The driver then was often speeding and I could tell was very tired so we had to ask him to take regular breaks as we were concerned he would fall asleep. While he was a nice person, it was a bad experience for our first time into morocco. Next time, we will fly from Casablanca to Fez.
Terrible experience. The driver was 45 minutes late, so we were stuck out in the heat waiting for his arrival while I also had to turn my phone data on for international - costing me dollars to make calls and use WhatsApp. The driver then was often speeding and I could tell was very tired so we had to ask him to take regular breaks as we were concerned he would fall asleep. While he was a nice person, it was a bad experience for our first time into morocco. Next time, we will fly from Casablanca to Fez.
Fr. R from GermanyTransfer Shuttle ist in Casablanca nicht aufgetaucht. Musste erst anrufen um dies zu erfahren.
Transfer Shuttle ist in Casablanca nicht aufgetaucht. Musste erst anrufen um dies zu erfahren.
