Verified transfer reviews from real guests travelling from Les Carroz. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.
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Ms A from United KingdomEasy
Very good
Mr C from United KingdomEasy to use - A mobile app would be a good addition
Nice driver - had car seat for youngest - thanks
Mr J from SwitzerlandGetting an email from some other company i.e. not shuttledirect but from Viajaes was a bit disconcerting. Was it the same company? etc.
Getting an email from some other company i.e. not shuttledirect but from Viajaes was a bit disconcerting. Was it the same company? etc.
Ms A from United KingdomVery easy
Excellent journeys. Local driver on route home avoided traffic delays.
Mr r from United KingdomService rating :Easy to use
Collection driver was late and rude. Drop off driver was 30 minutes late. No appology.
Mr R from United Kingdomeasy to use
...but, full address given on booking form. Directions given to incoming driver who said he'd pass on more detailed instructions.
Outgoing driver suggested we do give more detailed info beforehand-we did!
Ms E from United KingdomHandy, fast
Better driving and personality from driver on first transfer, person on return appeared to be in a huge rush and didn't speak to us at all
Mr R from United KingdomEasi to use
Punctual on both trips. Return to geneva was unsafe. Driver using mobile and driving too fast and too close. Breaks on minibus also sounded in need of repair.
Mr W from United Kingdomgood
Driver could have been at Geneva airport a little earlier - say 15 mins.
Otherwise a very fast transfer service
Ms W from United KingdomEasy to use and book.
Both drivers were courteous and prompt. Driver on first way did not know where he was going once in les carroz town. Luckily we had some written instructions and with out minimal school french was able to explain the location as best as possible. Return driver was great as he arrived early and knew where he was to go. As the airport traffic on motorway was busy he took us the scenic route but still managed to get us to the airport in plenty of room. We would happily use this service again.
Mr A from RussiaBooking procedure is OK
I think there is no need to assign time for back transfer so to bring to the airport 3 hours before the flight
Mr W from United KingdomWebsite was OK, but felt a little clunky in terms of what section you needed to go to in order to find the right type of transfer. Could make it a simpler layout so it is straightforward for finding a taxi, minibus, or coach etc. Also, would be good to make it more obvious that Shuttle Direct acts as an agent for local transfer companies.
The trip there and back by Action Transfers was superb. Their communication via text to say they were picking us up was really good and right on time. When arriving at the airport though it proved quite difficult to find the transfer company as there were so many people standing with boards. Would be good to have a clear meeting point at the airport pickup to save any confusion. This is the only bad thing about the company. Everything else was brilliant, staff very friendly and helpful.
M. s from FrancePas un mot, on ne sait pas quand on part, qui va etre deposé en premier. Ou on est deposé. 2 mots echangés avec le chauffeur : hello and byby
Sur le coupon, il est ecrit qu’on nous attend a l’aeroport. Av une pancarte, finalement il y a un meeting point mais pas informé. Le retour... pas d’info sur le timing du pick up ni quand on va l’obtenir. Quand on jamais utilisé votre service, c’est pas facil de comprendre comment ca marche. Manque d’info en amont
Deja dis precedemment. Manque d’info meme sur le site. Horaire de bureau mais pas indiquées
Mr J from NorwayOK, no problems
I had to tell the driver not to send text-messages while driving on the motorway. He also took a wrong turn and wasted 20 minutes driving around the countryside.
Mr M from United KingdomVery Clear.
Late for collection at both Airport and Les Carroz apartments, approximately 1 hour each time.
Mme F from FranceA éviter absolument.
Nous n'avons jamais vu le chauffeur .
Il était annoncé " le chauffeur vous attendra à l'arrivée avec un panneau à votre nom".
La réservation était pour une arrivée à l' Aéroport de Genève: arrivant de France pour aller en France nous sommes sortis par la sortie France. Notre destination avait bien sûr été indiquée lors de la réservation.
Il nous attendait parait il à la sortie Suisse.
Nous avons demandé qu'il nous rejoigne ( 5 valises, une poussette et un bébé) .
Après plus d'une heure d'attente et 14 échanges téléphoniques,désespérant, nous avons dû prendre un des taxis présents.
Nous attendons le remboursement puisque bien sûr réglé d'avance . Cela serait la seule mesure qui ferait, un peu, remonter cet organisme dans mon estime... A suivre donc .
A éviter absolument.
Nous n'avons jamais vu le chauffeur .
Il était annoncé " le chauffeur vous attendra à l'arrivée avec un panneau à votre nom".
La réservation était pour une arrivée à l' Aéroport de Genève: arrivant de France pour aller en France nous sommes sortis par la sortie France. Notre destination avait bien sûr été indiquée lors de la réservation.
Il nous attendait parait il à la sortie Suisse.
Nous avons demandé qu'il nous rejoigne ( 5 valises, une poussette et un bébé) .
Après plus d'une heure d'attente et 14 échanges téléphoniques,désespérant, nous avons dû prendre un des taxis présents.
Nous attendons le remboursement puisque bien sûr réglé d'avance . Cela serait la seule mesure qui ferait, un peu, remonter cet organisme dans mon estime... A suivre donc .
Mr G from United KingdomOk
After arrival at Geneva we had to wait for over 2 hours with 2 young children in a cold airport terminal. The company had flight details but according to their representative they thought we would arrive at terminal 1 when in fact we arrived in terminal 2. The only instruction on the voucher was that we would be met by a representative with a name card which wasn't the case. We looked everywhere and even searched the car park. We had to phone several times for an update before being finally picked up. A very disappointing start to our holiday!
The return journey went as planned which was a relief.
Ms D from United KingdomNo problems with the web site, but a dreadful experience with the service.
The company Shuttle Direct used is called Action Transfers. They were very bad. First we arrived in Geneva airport and looked for them - but they were not there, and they also did not answer when we phoned the numbers we had to contact them. We had to get help from other transport companies who finally got through to them. We were told they would ring us back, but they didn't. Finally over 1.5 hours late, Andrew rang us - and he picked us up. He said he couldn't ring us because he was driving. He was helpful and I have nothing against him, but Action Transfer were pants. Having had such a bad experience arriving, we tried to ring them 2 days before our departure. We had 2 numbers, both were out of order. We had Andrew's number from the inwards trip and we rang him. He gave us a manager's number, but that too was out of order. We then decided to book a local taxi back and give up on Shuttle Direct. However we did get a text message that came in at 5:30 AM saying we would be collected. We had a number on that and rang them to ask to be picked up half an hour earlier than booked as we were so distrustful. However they said our driver had a job before ours so could not come early. On the morning of the pick up - and at the later time, our new driver rang us saying he was waiting outside, but Action Direct had given him the wrong address and he was not at our apartment. We told him where we were and he did finally find us 15 minutes late. When we told him or our experience he said he did NOT have a previous job and could easily have picked us up half an hour earlier. He also told us that for his last 3 jobs, every client had complained about the very poor service from Action Transfers. He did get us to the airport safely and on time. However, I would NEVER use Action Direct and I think Shuttle Direct needs to change their supplier as I will also never use shuttle direct again either, nor would I recommend either.
Carolyn Harry reference 1449665864111
Mr D from United KingdomAll fine
GVA to les Carroz was fine. The return trip was terrible - the driver meandered all over the road, hitting the rumble strips on both sides, touching 140kph. Often he was wholly on the wrong side of the road; on the dual carriageway he would often be straddling both lanes. I would not use you again because of this driver.
