Verified transfer reviews from real guests travelling from Segovia. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.
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Mrs A from GermanyPunctual, effective, friendly
Quick, immediate follow up by sending vouchers
Mrs A from GermanyFlawless service as always.
Easy (although it's still difficult to log in with your Profile from the email, something went wrong there last year)
Mrs A from GermanyWe're regularly using this service and the drivers are competent, courteous and often literally go out of their way to make us feel comfortable and safe. Thank you.
Ordering through the Website is easy, yet the Website itself not always reliable.
Mr A from United KingdomBooking was straightforward. We wanted to get to the airport earlier than the usual 2 hours before the flight. There was no-where obvious to mention this during the booking. But as soon as the booking confirmation email arrived, I emailed back with a request and this was quickly dealt with.
The car arrived five minutes early (at a place which isn't easy to find in the narrow roads of an old city), all our luggage fitted in the boot, and the driver got us to the airport in plenty of time.
Mr M from GermanyPunctual, courteous - all that's needed.
Punctual, courteous - all that's needed.
Mrs M from GermanyEasy booking, prompt receipt of the vouchers and invoice
Easy booking, prompt receipt of the vouchers and invoice
Mrs M from GermanySchnell und einfach zu buchen.
Schnell und einfach zu buchen.
Mrs M from GermanyEasy to purchase the voucher
Easy to purchase the voucher
Mrs M from GermanyUnproblematisch, Voucher System funktioniert gut.
Unproblematisch, Voucher System funktioniert gut.
Mrs M from GermanyWe needed to add a second passenger at short notice. I rang ShuttleDirect and the amended voucher was sent to me a Minute later.
We needed to add a second passenger at short notice. I rang ShuttleDirect and the amended voucher was sent to me a Minute later.
Mrs M from GermanyReliable, very courteous driver, very clean car.
Reliable, very courteous driver, very clean car.
Mrs M from GermanyIt was easy to purchase extra luggage.
It was easy to purchase extra luggage.
Mrs M from GermanyFor month now your Website doesn't allow returning customers to log on properly.
For month now your Website doesn't allow returning customers to log on properly.
Mr M from United KingdomI have used shuttle direct on several previous occasions and apart from one prior occasion when the driver went to the wrong hotel they have been excellent. On this occasion the transfer from Madrid airport to Segovia was a bit of a disaster. The driver was an hour late (I know it was raining and there was a lot of traffic but this should have been taken into account - heavy rain was after all forecast), the driver then had to stop for petrol and finally was unable to find the hotel in Segovia - this was in spite of me telling him on several occasions that he could not drive up to the hotel because it was in a pedestrianised zone and I had a map in my suitcase in the boot that I could show him to tell him where to let us out - he kept saying 'no, it's raining'. On the plus side the car was very nice and clean and the driver apologetic and polite. However, arriving at our hotel over three hours after our plane had landed rather than the 75 minutes it should have taken was not a great start to our short break. To be fair I should point out that for our return trip from Segovia to Mardid Airport I arranged for the hotel reception to speak with Shuttle Direct to explain where to leave the car for us to meet the driver and to ask them to arrive 25 mintes earlier than planned. To their creadit the driver arrived as promised and we were at the airpost in 70 minutes!!!!!!!!!!!!
I have used shuttle direct on several previous occasions and apart from one prior occasion when the driver went to the wrong hotel they have been excellent. On this occasion the transfer from Madrid airport to Segovia was a bit of a disaster. The driver was an hour late (I know it was raining and there was a lot of traffic but this should have been taken into account - heavy rain was after all forecast), the driver then had to stop for petrol and finally was unable to find the hotel in Segovia - this was in spite of me telling him on several occasions that he could not drive up to the hotel because it was in a pedestrianised zone and I had a map in my suitcase in the boot that I could show him to tell him where to let us out - he kept saying 'no, it's raining'. On the plus side the car was very nice and clean and the driver apologetic and polite. However, arriving at our hotel over three hours after our plane had landed rather than the 75 minutes it should have taken was not a great start to our short break. To be fair I should point out that for our return trip from Segovia to Mardid Airport I arranged for the hotel reception to speak with Shuttle Direct to explain where to leave the car for us to meet the driver and to ask them to arrive 25 mintes earlier than planned. To their creadit the driver arrived as promised and we were at the airpost in 70 minutes!!!!!!!!!!!!
