Shuttledirect.com Cologne Reviews

Verified transfer reviews from real guests travelling from Cologne. Independent reviews from verified customers. Read and compare verified customer opinions and ratings based on true Airport Transfer clients.

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Mr D from United Kingdom
(14/09/2015)
Shuttle Direct booking service

Clear and simple

Transport company service

Punctual and efficient

Mr J from United Kingdom
(12/08/2015)
Shuttle Direct booking service

Good easy site to get around and signing back in for more information was simple.

Transport company service

Couldn't have asked for a better transfer although the first pick up from Dusseldorf was a bit far to walk to the minibus for one of our party as he is 84 and has problems walking a distance.
Joseph, our driver was the perfect host on both journeys to and from our hotel in Cologne.

Sra E from Spain
(04/06/2015)
Shuttle Direct booking service

Puntuación del servicio : Fácil de encontrar online. Formulario súper sencillo. Sin problemas ni sobrecosto por contratar el servicio a última hora (1 día antes del traslado).
Producto : El servicio prestado fue excelente!! Incluso con el retraso de 1 hora q tuvo mi vuelo, estaba el conductor esperandome con un mi nombre en un cartel. El traslado sin contratiempos. Excelente servicio. ( Inicialmente había contratado un servicio compartido pero por razones de la empresa se convirtió en privado sin ningún costo adicional para mi...me lo explicaron correctamente en un mail ).

Transport company service

Puntuación del servicio : Fácil de encontrar online. Formulario súper sencillo. Sin problemas ni sobrecosto por contratar el servicio a última hora (1 día antes del traslado).
Producto : El servicio prestado fue excelente!! Incluso con el retraso de 1 hora q tuvo mi vuelo, estaba el conductor esperandome con un mi nombre en un cartel. El traslado sin contratiempos. Excelente servicio. ( Inicialmente había contratado un servicio compartido pero por razones de la empresa se convirtió en privado sin ningún costo adicional para mi...me lo explicaron correctamente en un mail ).

Mr J from United Kingdom
(23/05/2015)
Shuttle Direct booking service

On arrival I received a telephone call and driver of the transport was there in 5 minutes and helped me with carrying my luggage.

Transport company service

I had booked returned transport and it was all booked according to my departure time, The driver of car came in hotel, and again helped me with my luggage and dropped me at airport in good time. I will use this company again.

Mr C from United Kingdom
(23/03/2015)
Shuttle Direct booking service

Very easy to use

Transport company service

Brilliant prompt service would use again

Ms Y from United Kingdom
(17/02/2015)
Shuttle Direct booking service

It was clear and good communication on the phone

Transport company service

Polite, kept me informed of traffic issues during carnival, good service.

Mr A from Sweden
(27/01/2015)
Shuttle Direct booking service

Complicated with printing etc. But over all ok

Transport company service

Unclear where to find the driver but when I found him perfect

Mr M from United Kingdom
(07/12/2019)
Shuttle Direct booking service

Easy to book. Driver waiting on our arrival at airport. Excellant vehilce. driver friendly.

Transport company service

Easy to deal with. Driver available on arrival at airport. Vehicle in excellant condition

Srta V from Spain
(01/12/2019)
Shuttle Direct booking service

Fácil y cómodo de contratar

Transport company service

Llegaron con mas de una hora de retraso. No era posible comunicarnos con ellos pq los teléfonos de contacto no “existían”. Finalmente un empleado muy amable del aeropuerto llamo desde su teléfono y consiguió decirnos q en 15min nos recogerían. A su llegada el chofer se disculpo diciendo q había habido un problema informático.
El vehículo muy bien y el chofer amable.

Mrs M from United Kingdom
(18/07/2018)
Shuttle Direct booking service

After eventually finding the driver He was lovely and helpful. Can't fault him. He told us about the collection time for our leaving date and I had his phone number if I had any queries or problems

Transport company service

After eventually finding the driver He was lovely and helpful. Can't fault him. He told us about the collection time for our leaving date and I had his phone number if I had any queries or problems

Mr M from Norway
(31/05/2018)
Shuttle Direct booking service

The driver was a little bit late, otherwise perfect

Transport company service

The driver was a little bit late, otherwise perfect

Mr M from United Kingdom
(02/10/2017)
Shuttle Direct booking service

Very reliable, nice car but expensive!

Transport company service

Very reliable, nice car but expensive!

Mr M from United Kingdom
(22/08/2016)
Shuttle Direct booking service

Easy to book, good directions to print out.

Transport company service

Easy to book, good directions to print out.

Mr S from Thailand
(21/10/2015)
Shuttle Direct booking service

Ease to use

Transport company service

Professional driver

Mr M from United States
(20/12/2019)
Shuttle Direct booking service

Only issue was the car. I paid (Euro 335) for a ‘Business’ car, described as a Mercedes, Audi A6, or similar. The car I got was a VW. Definitely an ‘Economy’ car (Euro 277).

Transport company service

Sent Economy car.

Ms A from Netherlands
(26/01/2015)
Shuttle Direct booking service

Booking was easy.

Transport company service

Shuttle was late by 30minutes and didn't let me know.

Hr. H from Germany
(18/11/2019)
Shuttle Direct booking service

Der gebuchte und bereits bezahlte Transport wurde einfach abgesagt, während wir im Flieger saßen, ohne irgendeinen Ersatz anzubieten. Nie wieder.

Transport company service

Sehr schlechter Service

Hr. L from Germany
(21/08/2019)
Shuttle Direct booking service

Wie haben 30 Minuten am verabredeten Eingang gewartet und keine kam. Nach meinem Anruf wurde unser Transport vom Anbieter gecancelt. Nie wieder!

Transport company service

Wie haben 30 Minuten am verabredeten Eingang gewartet und keine kam. Nach meinem Anruf wurde unser Transport vom Anbieter gecancelt. Nie wieder!

Ms M from United Kingdom
(18/09/2017)
Shuttle Direct booking service

Terrible service! Taxi didn't even turn up at the airport and have been unable to get in touch with the company to make a complaint since.

Transport company service

Terrible service! Taxi didn't even turn up at the airport and have been unable to get in touch with the company to make a complaint since.

Ms B from United Kingdom
(12/12/2014)
Shuttle Direct booking service

Easy to book

Transport company service

The transfer didn't show up after complaining I only received half of a refund.