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Sig. A from ItalyÈ veramente positivo ricevere i messaggi sull'arrivo dello chauffeur sul luogo. Puntuali e seri nel proprio lavoro. Esperienza veramente positiva.
È veramente positivo ricevere i messaggi sull'arrivo dello chauffeur sul luogo. Puntuali e seri nel proprio lavoro. Esperienza veramente positiva.
Sr. M from SpainCoche top, conductor simpático y precio competitivo
Coche top, conductor simpático y precio competitivo
Mr M from United KingdomExcellent. Arrived on time for pick up. Used fastest route. Delivered safe to airport well within check in time. Driver courteous and helpful. Once again full marks to Shuttle Direct
Excellent. Arrived on time for pick up. Used fastest route. Delivered safe to airport well within check in time. Driver courteous and helpful. Once again full marks to Shuttle Direct
Mr M from United KingdomPrompt efficient service. Courteous driver. Helped load and unload heavy cases. Would recommend them for airport transfers. Will definitely use them again
Prompt efficient service. Courteous driver. Helped load and unload heavy cases. Would recommend them for airport transfers. Will definitely use them again
Mrs M from AustraliaThe driver was at designated pick-up spot,and was very nice and efficient.
The driver was at designated pick-up spot,and was very nice and efficient.
Sr. D from Spainlo han hecho muy bien y esperaron a que llegaramos con una hora de retraso
lo han hecho muy bien y esperaron a que llegaramos con una hora de retraso
Mr M from United Kingdomif this was economy transfer, I would have this every time . was picked up in a c class Mercedes, never expected that.
if this was economy transfer, I would have this every time . was picked up in a c class Mercedes, never expected that.
Ms B from United KingdomVery good service.Received a text message when we landed saying who the driver was and where he was waiting. Flight landed early and the driver was ready waiting for us. Would recommend.
Very good service.Received a text message when we landed saying who the driver was and where he was waiting. Flight landed early and the driver was ready waiting for us. Would recommend.
Mr O from United StatesEasy to use
Great service!
Mr S from Iran, Islamic Republic ofExcellent
Excellent
Sra M from SpainPuntuación del servicio : siempre correctos y puntuales
Producto : nos sería de gran utilidad que la persona encargada de recogernos estuviese bien informada de que los pagos se ha hecho en el momento de efectuar la reserva. En dos ocasiones (moscú y basel) la persona que nos ha recogido no sabía que el traslado había sido pagado on line. Un saludo
Puntuación del servicio : siempre correctos y puntuales
Producto : nos sería de gran utilidad que la persona encargada de recogernos estuviese bien informada de que los pagos se ha hecho en el momento de efectuar la reserva. En dos ocasiones (moscú y basel) la persona que nos ha recogido no sabía que el traslado había sido pagado on line. Un saludo
Mr W from FranceVery professional, and flexible to adjust. We needed to add 2 more passengers. Later, we received an alert notice indicating that a strike may delay the checking process at the airport so I needed to call again to modify the pickup time. Every time they were very helpful and found a solution for us. Excellent service.
Very professional, on time and very helpful for a group of 8 people.
Mme/M S from New CaledoniaBon service
Bon service
Mr J from United Stateseasu
Patrick Hymel did not use the service the driver was 20 minute late and on the wrong exit Since the driver was to take Dr Hymel to a Swiss hotel, he was standing at the Swiss exit. the driver was on the French side.
I was the second pick up today. I stood at the Swiss side and waited fro 30 minutes. there were other drivers with sign. Finally your driver came into the lobby and said he was waiting outside. He was friendly but I don't think he was outside waiting for me. If he really was outside, he was in error as my directions said the driver would be waiting with a sign (there were many other drivers from other companies.)
Mr A from United KingdomThe website and the information required were easily accessible. The booking process was without problems and the confirmation and instructions received by email were good.
The arrival of the flight from Manchester to Basel on December 11 was on time. Contrary to the information and instructions provided, there was no driver waiting on the Swiss side of the arrivals hall with the name of the passenger. After waiting for approximately 15 minutes and a phone call, the passenger was assured that the driver would arrive within 10 - 15 minutes. Following a further wait of 30 minutes and another telephone call, the driver finally arrived, waiting for the passenger outside the arrivals hall. This delay of one hour caused considerable inconvenience.
The return journey on 13 December was equally inefficient. According to the information received, the passenger was due to be picked up from Loerrach to Basel Airport at 18.00 h for a flight leaving after 21.30 h. The passenger telephoned to delay the pick up by 45 minutes, but the driver had allegedly not checked the messages on his mobile and turned up at the original time. Again causing serious problems for the passenger.
As a frequent flyer, often having to rely on airport transport, the passenger confirmed that this was the worst service he ever experienced and it was totally unacceptable.
On expressing his dissatisfaction to the contact at Shuttle Direct , it was confirmed that the person who made the arrangements was entitled to a 50% discount and it is hoped that the company will honour this agreement.
Could the company please advise how it intends to make this payment.
