How Long Will Our Driver Wait for us to Clear Customs?

Stuck in customs? Worried that your transfer service will run off without you?

Shuttle Direct’s airport transfer drivers will usually wait up to 60 minutes after your flight touches down. They will then make enquiries with the airline, customs or immigration. In case there is still no trace of you after that, they will have to move on to pick up other passengers.

If you are delayed and want your airport transfer to wait for you, please contact your driver by calling the telephone number provided on your booking voucher.

https://www.shuttledirect.com/en/help/

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